Here at goldfoot, we pride ourselves in the marketing we do for the food industry. We do our best to connect amazing products (that are actually healthy), with a population of consumers who are ‘starving’ for alternatives to the crap you usually find in your grocery store.
As such, a big part of our job is research. Label reading, grocery shopping, and snooping in other people’s carts to see what’s out there, and how we can help our client position their product.
Recently, a new snack item hit the market. Snack Factories’ Pretzel Crisps. For those of you not familiar with this new snack, just imagine a small pretzel, smashed flat to make it more like a cracker. Easier to dip…less breakage in packaging….Now, this is not a client of goldfoot, (but wish it was). I bought a bag of their chips after hearing about the failed campaign, and gotta say…Amazing flavor, wonderfly designed chip, picked up by the Trader Joe’s Moothership, and just…damn tasty..especially when dipped in a spicy hummus.
Yet, People are in an outrage over this ad for Snack Factories’ Pretzel Crisps as the brand’s attempt at a play on words has come back to slap them in the face. Someone’s weight and appearance is obviously a very sensitive subject and should be considered carefully. A snapshot of the initial campaign:

If you think even in the slightest that the concept might be in bad taste, you’re among friends. There was an online outrage over the line (writer and art director identity protected here…), and controversy obviously hit their PR (and design) departments…and the line was modified. Quickly. New posters on the street today:
Obviously rushed…bad tag line, and some nasty leading…
Here’s the thing. Should a brand cave to controversy? Didn’t the first tag line earn it’s weight in gold by attracting such controversy? Or is “bad taste” (according to your consumers) destructive to your brand? Is all publicity good publicity?
Send me your thoughts. We’ve many opinions of our own after 15+ years of dealing with these kind of situations, and eager to hear your stories.






